Technical Service Request

Please use the form below to contact us with technical support issues.

Before using this form, please make sure you have tried all the available resources that can be found on our Technical Support page.

Technical support is free to users of current software versions: Vectorworks 2013 & Cinema 4D R 14, where they have been obtained within the last 12 months from Megabits. We’re happy to provide technical support for other versions at current support rates. Order your support from here.

Personal details

Full Name *
Email *
Business/School Name
Phone (Landline) *
Mobile

Technical details

Vectorworks version number *
Service Pack version/build number *(Taken from 'About' Vectorworks screen)
Vectorworks serial Number *
Operating system and version *
Brand of computer being used *
Amount of RAM *
Brand of video card used
Date of video card driver
List any recent changes made to the computer's set up (such as new fonts, software or hardware)

Troubleshooting

Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include;
Test to see if the problem occurs in a blank file:
Yes, tried this.
Test to see if the problem occurs system wide or in other applications (especially print and font problems):
Yes, tried this.
Copy and paste part of the document into a new file and see if the problem persists:
Yes, tried this.
Run the computer in safe mode to see if this resolves your issue:
Yes, tried this.
Check the Vectorworks Knowledgebase to see if the problem has already been reported or resolved (http://kbase.vectorworks.net):
Yes, tried this.
Describe the problem you are experiencing, step by step *
If you can, please email any error messages you may have received in the form of screenshots to techsupport@megabits.co.nz. If your screenshot files are more than 5MB in size, please send via www.mailbigfile.com to techsupport@megabits.co.nz.
http://kbase.vectorworks.net/questions/627/DirectX+Diagnostics+and+System+Profiler Please review this information, to create reports to send to: tech support@megabits.co.nz
Diagnostic Reports supplied?
Diagnostic report sent to: techsupport@megabits.co.nz
Any Additional Comments?

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