New Zealand Technical Support
Technical support is provided free, by email, for 12 months from purchase or upgrade in New Zealand by Megabits. This means that if you are having trouble getting Vectorworks to run properly in your computer, contact us by filling in the Technical request form. If it is simple, we may be able to help by phone or email, but most times it is difficult to answer a question or guess at likely causes without knowing the computer hardware, operating system and version number, etc. The problem can sometimes be an outdated video card or printer driver for example or a new operating system.
Fast answers to common problems are available at:
http://techboard.nemetschek.net/cgi/ubb/ultimatebb.cgi and
http://www.nemetschek.net/support/tech_support.php and
http://techboard.nemetschek.net/ubb/ultimatebb.php?ubb=faq
If you don't find the information in any of the above locations, we need you to complete and send the form under Technical Support Request Form, ensuring you have a brief description of the problem that includes specific details about what actions were taken prior to the problem's occurrence. The more information you can provide on your support request, the easier it will be to solve your problem quickly.
If you have a file that clearly shows the problem, please DO NOT send files larger than 1 Mb by email without checking with us first. This is because we're sometimes using mobile phones to access the internet and there isn't sufficient space to download these files.
Send example files FREE via: www.mailbigfile.com
Remember to include:
- Vectorworks version number
- Vectorworks registration number
- Operating system and version
- Type of computer being used
- Amount of RAM installed in the computer
- List of any recent changes to the computer's setup (such as new fonts, software, or hardware)
Troubleshooting a problem prior to submitting help from Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include:
- Test to see if the problem occurs in a new, blank file
- Test to see if the problem occurs system wide (especially print and font problems)
- Copy and paste part of the document to a new file to see if the problem persists
- Run the computer in Safe Mode (Windows) to see if there is a system conflict
- Check the Support Message Board to see if the problem has already been reported or resolved